Shipping Policy

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All of our orders are shipped via USPS. You will receive an email update with your tracking number once your order has shipped!

Delivery Times

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date.

Tracking Your Order

Once your order has shipped, you will receive a tracking email within 5 business days. Please allow USPS up to 48 hours to reflect updates on their tracking page.

Customs, Duties, and Import Taxes

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and Missing Orders

If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process.

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.

Insurance Coverage

All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 120 calendar days from the date the shipment. For damaged shipments, you must notify us within 15 calendar days of delivery.

Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.

Contact Us

If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within 2 business days.